Question 1

How long until my order ships?

Accepted Answer

Most orders require up to 3 business days for processing. Boho Hair orders require 3–7 business days for processing. Carrier transit time begins after processing is complete.

Question 2

Where do you ship?

Accepted Answer

We currently ship within the United States only. U.S. orders over $50 qualify for free standard shipping; standard and expedited rates are shown at checkout.

Question 3

Can I change or cancel an order?

Accepted Answer

Contact us immediately with your order number. Changes aren't guaranteed once processing or fulfillment begins.

Question 4

What is your return policy?

Accepted Answer

All sales are final. Returns and exchanges are limited to merchandise damaged in transit or an incorrect item sent by Wynn Essentials. Contact us within 5 calendar days after delivery; eligible items must remain unused and in their original packaging.

Question 5

How are refunds issued?

Accepted Answer

If a refund for transit damage is approved after inspection, it is issued to the original payment method. Bank processing time may vary.

Question 6

Who are the products made for?

Accepted Answer

Wynn Essentials supports textured-hair routines — curls, coils, braids, locs, twists, silk presses, wigs, weaves, and other protective styles.

Question 7

How do I choose the right products?

Accepted Answer

Use the on-site Routine Finder, or explore products by concern and by routine step in The Wynn Method.

Question 8

Are your products safe for color-treated or sensitive scalps?

Accepted Answer

Our formulas use familiar botanicals and purposeful oils, but everyone is different. Patch test first, review the ingredient list on each product page, and stop use if irritation occurs.

Question 9

What payment methods do you accept?

Accepted Answer

Checkout is handled securely by Stripe and accepts major cards. We never see or store your full card number on this website.

Question 10

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Your confirmation and tracking are sent to the email you enter at checkout.

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