Refund Policy

All sales are final

Wynn Essentials, LLC does not accept returns or issue refunds for change of mind, ordering the wrong item, or personal preference. Because we sell personal-care products and human hair, opened, used, worn, altered, brushed, combed, picked, washed, installed, or otherwise processed merchandise cannot be returned or exchanged.

Items damaged in transit

If your product was damaged while in transit, contact us within 5 calendar days after delivery. The item must be unused, unopened, in its original condition, and returned with all original packaging and tags. Please email wynnessentialsllc@gmail.com with your order number and clear photographs of the item, shipping box, packaging, and shipping label.

After we review the request, we may authorize an exchange. A refund may be considered only when an item was damaged in transit. Eligibility is determined after the returned merchandise is received and inspected. Shipping damage reported after the 5-day period, merchandise that has been used or altered, and items returned without authorization are not eligible.

Incorrect items

If you received an item different from the one shown in your order confirmation, contact us within 5 calendar days after delivery and do not open or use it. We will review the order and provide instructions when an exchange is approved.

Authorized returns and exchanges

Do not mail merchandise back before receiving authorization and return instructions from Wynn Essentials. Unauthorized returns will not be accepted. An approved item must be returned within the stated 5-day eligibility period, unused and in its original condition and packaging. Unless the return is due to verified transit damage or our fulfillment error, original shipping charges are nonrefundable.

Approved refunds

If a refund for transit damage is approved after inspection, it will be issued to the original payment method. Bank and card-processing times vary, so the credit may take additional business days to appear after Wynn Essentials submits it.

For additional return instructions, see Returns & Exchanges.